Tyro Payments logo

Tyro Payments

Sydney, Australia600 employees, since 2003

Quick Intro

Tyro.com is the online presence of Tyro Payments Limited, an Australian financial institution specializing in merchant credit, debit, and EFTPOS acquiring. Tyro provides payment solutions for businesses, allowing them to accept payments in-store, online, and on-the-go. They also offer banking services and flexible funding options, positioning themselves as a "nextgen banking" solution for Small and Medium Enterprises (SMEs)[1][2][3].

retail finance payments medical consumer internet

Business Model

Tyro's primary revenue streams include payments revenue, banking revenue, and other revenue. In FY24, payments revenue was $445.2 million, banking revenue was $14.7 million, and other revenue was $11.5 million[1]. The company's revenue is diversified across various sectors, including hospitality, retail, health, and service industries, with a growing focus on non-discretionary verticals[1][3]. Tyro's integrated payments and banking offerings contribute to its diversified revenue streams[3].

Financials

Revenue Streams and Growth

  • Tyro reported a significant 328% increase in statutory net profit for FY24, reaching $25.7 million.
  • Transaction value grew to $42.9 billion, which is an 80 basis points increase from the prior year.
  • Gross profit is expected to grow modestly in FY25, forecasting between $218 million and $226 million.
  • Banking revenue saw nearly a 40% increase, contributing $14.7 million to overall revenue.
  • The company serves over 71,000 merchants across Australia and aims to expand into new verticals like unattended payments and health-related services.

Profitability Metrics

  • EBITDA margin for FY24 was 26.4%, with a 32% growth in EBITDA overall.
  • For FY25, the EBITDA margin is anticipated to be around 28%.
  • The robust increase in free cash flow was reported at a five-fold growth.
  • Tyro aims for the 'Rule of 40' metric (combined growth rate and profit margin) from FY26 onwards, indicating a targeted 40% minimum benchmark.

Strategic Initiatives

  • Planned launch of products targeting the increasing demand for integrated POS and payments technology.
  • Entering two new verticals in FY25 to leverage unique capabilities in unattended payments and adjacent health sectors.
  • Development of enhancements like next-generation Android Tyro Pro terminal and integrated payments software development kits (SDK).
  • Strong focus on innovation, aimed at simplifying operations for merchants and enhancing customer payment experiences.

Biggest Challenges

  • Exposure to risks such as credit, operational, and macro-economic uncertainties which may affect future profitability.
  • Potential disruption from rapid adoption of low-cost real-time payment solutions which could impact service pricing.
  • Reliance on small to medium-sized enterprises, making the company vulnerable to economic downturns, particularly in cyclical industries like retail and hospitality.
  • Market conditions and regulatory changes are unpredictable, which complicates forecasting and long-term strategic planning.

Target Customers

Tyro's target market includes hospitality, retail, services, and health providers across Australia. The company focuses on small and medium-sized businesses, offering integrated payment solutions, banking products, and lending services tailored to these industries[1][2]. Tyro's targeted customers are merchants seeking seamless payment experiences and financial services that can help them grow and thrive[1][2].

Main Competitors

Tyro's primary competitors in the Australian payments market include SmartPay, Zeller, PayAdvantage, ADVAM, and Airwallex[1]. Here's how these competitors differentiate themselves:

  • SmartPay: Offers easy and free EFTPOS payments with 24/7 support, targeting Australian businesses looking for simple payment solutions[1].

  • Zeller: Focuses on streamlining business payments and financial management with a free account option, appealing to businesses seeking integrated financial services[1].

  • PayAdvantage: Provides a range of payment options including virtual terminals and direct debit, with a focus on ease of setup and fast deposits[1].

  • ADVAM: Delivers world-leading payment solutions, emphasizing innovation and reliability in the finance sector[1].

  • Airwallex: Specializes in fast, easy, and low-fee international payments in multiple currencies, catering to businesses with global operations[1].

Tyro itself differentiates by offering 24/7 customer service, integration with over 300 software providers, and a focus on specific industries like health, hospitality, and retail[4]. Additionally, Tyro holds a banking license, allowing it to offer integrated banking and lending services[4].

Other notable competitors in the broader payments industry include Square, Worldpay, Fiserv, Helcim, and Stripe, which offer various payment solutions and technologies[5].

Office Locations

Tyro's workforce is global, with employees from 43 different countries and speaking 56 languages[1]. The company is headquartered in Sydney, Australia, at 55 Market Street, Level 18[2][4]. While there is no specific mention of other office locations, Tyro has a presence across six continents[4].

Tech Stack

Tyro.com, an Australian business bank, relies on several foundational technologies:

  • Cloud Banking Platform: Tyro uses Mambu's cloud-native, API-driven platform for its banking operations, allowing for flexible and rapid product development[1].
  • Cloud-Native Payment Processing: Tyro has adopted Pismo's cloud-based, API-based platform to enhance its payment processing capabilities and expand its market presence[2][3].
  • Mobile and Digital Solutions: Tyro offers integrated mobile EFTPOS banking solutions, enabling digital management of banking and payments for SMEs[5].
Salesforce Outlook Microsoft Office 365 Amazon SES WP Engine Atlassian Cloud React Redux Citrix NetScaler Salesforce Service Cloud Webflow Adobe Marketing Cloud Marketo Omniture (Adobe) StatusPage IO Pardot ServiceNow Salesforce Live Agent Zendesk AI

Products and Services

Tyro.com offers several key products and services:

  • EFTPOS Terminals: Tyro Pro, Tyro BYO, Tyro Go, which operate on broadband and mobile networks, facilitating seamless payment processing for businesses.
  • Banking Solutions: Business loans, bank accounts, and term deposits.
  • E-commerce Payment Solutions: Integrated payment services for online transactions.
  • Tyro Connect: An application for managing payments and banking services.

These solutions help businesses by providing efficient payment processing, integrated banking services, and streamlined cash flow management, thereby enhancing operational efficiency and customer experience.